What Our Customers Say

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Some seven years ago I was at Hadley Green Garage about to purchase another Bentley, coincidently a friend of mine was at the showroom and mentioned I should look at the Lexus LS 600hL.
I went to Lexus Hatfield and met with Michelle Twydell who arranged a test drive, I was so impressed I bought it, also saved £80,000 as a bonus.

Since that time, I have been a regular customer at Lexus Hatfield, the purpose of my letter is to say that, I've visited many car dealerships and purchased many cars over past decades, none of these dealerships come close to the service and attention you receive at Lex us Hatfield. Since my first visit seven years ago, the staff have always been amazing, it's not just one or two people, every member of staff are equally attentive and all work together as a team, they really are a credit to yourself and Lexus.

Although I can't remember every staff name, Dan your General Manager is respected by everyone for his management skills, your service team headed up by Dale and James do a great job. Michelle Twydell who sold me my first Lexus has outstanding qualities and an extensive knowledge of the Lexus cars, I've sent many people to speak with Michelle, all speak highly of her and your team at Lexus Hatfield. From a customer's perspective, when you walk into Lexus Hatfield you are made to feel so special, making each visit a memorable occasion, which prompted me to write this letter. 

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Thank you Lexus Cambridge for your fantastic customer service and patience. Best car sales team i've dealt with by far. Jonathan, Bo, Chris, Nathanial and Charles have been amazing and so patient with the finance. Thank you once again.

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I want to express my sincere gratitude to the Hatfield team for your service and courtesy in supplying my first Lexus, the NX 300, which I collected on Tuesday. In particular, I would like to commend your salesman Chris Chipperfield who handled the sale from my first enquiry until I drove away in the car a week later. I found him to be the most honest and straightforward car salesman I have ever dealt with. He listened to my brief and managed to tick just about every box in terms of matching my requirements. He was both knowledgeable and informative without coming across as 'hard sell' and provided accurate and prompt facts and figures that enabled me to make a quick decision. 

 

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" Great service, very professional and excellent communication "

" Professional, polite and always friendly and courteous.  Visited many car show rooms and none can match Lexus Hatfield. Ask for Chris! "

" Must congratulate you on the friendly attitude of the young lady named Kirsty who handled my enquiry about a cam belt and water pump change on a dinosaur ls 400. The third Lexus I have had, and really want to keep this one, possibly another year or so. Have been in "the game" told the young lady that the LS was better than a Rolls or a Bentley.

She really was superb the way she handled my questions, and I was impress at the price. Asked her if she had seen "Casablanca" and told Kirsty this could be the start of a beautiful friendship. Car in for work on 26/09/2016.
Thanks "