Some seven years ago I was at Hadley Green Garage about to purchase another Bentley, coincidently a friend of mine was at the showroom and mentioned I should look at the Lexus LS 600hL.
I went to Lexus Hatfield and met with Michelle Twydell who arranged a test drive, I was so impressed I bought it, also saved £80,000 as a bonus.
Since that time, I have been a regular customer at Lexus Hatfield, the purpose of my letter is to say that, I've visited many car dealerships and purchased many cars over past decades, none of these dealerships come close to the service and attention you receive at Lex us Hatfield. Since my first visit seven years ago, the staff have always been amazing, it's not just one or two people, every member of staff are equally attentive and all work together as a team, they really are a credit to yourself and Lexus.
Although I can't remember every staff name, Dan your General Manager is respected by everyone for his management skills, your service team headed up by Dale and James do a great job. Michelle Twydell who sold me my first Lexus has outstanding qualities and an extensive knowledge of the Lexus cars, I've sent many people to speak with Michelle, all speak highly of her and your team at Lexus Hatfield. From a customer's perspective, when you walk into Lexus Hatfield you are made to feel so special, making each visit a memorable occasion, which prompted me to write this letter.