COVID-19 Customer Notice

« Go Back Added: 04 November 2020

Following the statement from the Prime Minister on Saturday 31st October, we would like to let you know how we will be operating to keep you moving whilst ensuring we follow the Government guidelines and keep our colleagues, customers, and communities safe.

After Sales

As they are classified as “essential services”, from 5th November, our after-sales departments will continue to operate as normal, providing servicing, MOT, repairs, and parts sales, with enhanced safety and social distancing measures in place.

New & Used Car Sales

Whilst our showrooms and used car forecourts will be closed to the public from 5th November and throughout the lockdown period, our sales departments will continue to operate remotely, dealing with all sales enquiries. They will be on hand to help you through the whole purchase process, sending videos, finding the right car for you, and arranging collection/delivery. You will have the choice of either collecting your new vehicle at one of our designated click & collect areas or using our home delivery service. All carried out with COVID-secure practices in place.

Whether visiting our dealership for an after-sales appointment or a vehicle collection during the lockdown period, please take care to follow the guidance below.

To further protect the safety of our customers and staff, we have now introduced the additional precaution of temperature checks for all staff and visitors to our dealerships.

All customers will have their temperature checked using a non-contact thermometer, and anyone recording a temperature of 38 degrees celsius or above will, unfortunately, be required to reschedule their appointment and return at a later date.

IMPORTANT NOTICE:

All customers will be required to check-in to NHS Track & Trace, by scanning the QR code

We hope all customers will understand the need to prioritise safety and wellbeing at this present time.

Frequently Asked Questions

Q: My car is booked in for a service/MOT/repair during lockdown – do I have to move my booking?

A: No, your booking will be unaffected and you can still bring your car in for the required work.

Q: I ordered a new vehicle that is due to arrive in the next month, can I still come and collect it?

A: Yes, however you will require an appointment to collect your car from one of the designated, COVID-secure click and collct areas. Our team will contact you to arrange this.

Q: Can I book still book a service, MOT or repair?

A: Yes, all after sales departments will be open as usual. You can either book via Live Chat or by completing the online booking form (click here) or by calling the branch directly (click here for list of branch locations).

Q: Can I still purchase a new or used car from you during lockdown?

A: Yes, you can either complete a “Click & Collect” enquiry on the website or call the branch directly and they will talk you through the process.

Q: Can I visit the dealership to have a look at a new or used car?

A: No, physical visits to our sales showrooms are not permitted during lockdown.

Q: How does “Click & Collect” work?

A: It’s a very simple 4-step process:

1. Simply complete the Click & Collect enquiry form for the vehicle you are interested in. Alternatively, you can telephone the dealership directly – whichever is easier for you.

2. Our sales team will then contact you to discuss any videos of the vehicle you’d like to see, the finance options and any accessories you may require.

3. Once you are completely happy with your selection, paperwork can be completed electronically.

4. We will then be in touch to arrange an appointment for you to collect your car from one of our designated, COVID-secure click & collect areas.

You may also be able to arrange a home delivery of your new vehicle.

Q: Will I still be able to buy parts?

A: Yes, we will remain open for essential maintenance and repair parts.

Q: How do I get Lexus Roadside Assistance?

A: If you are a Lexus Roadside Assistance member, please call 0800 246 866 for assistance.

Lexus Roadside Assistance continues to be available for new members and for existing customers to renew their policies from just £125 per year. To renew your vehicle’s cover please click here or contact the membership team on 0800 169 0393

Q: I have another question, how can I contact you?

A: If you have any questions at all, please contact our Customer Care team at cc@steveneagell.co.uk and we will be happy to help.