COVID-19 Customer Charter

« Go Back Added: 01 December 2020

All our branches are now fully open for services:

  • Service & Maintenance
  • Parts
  • New Car Sales
  • Used Car Sales

We are following Government guidance and have implemented strict new processes to help ensure the safety of our customers and employees.

When visiting our dealerships, please wear a face mask and observe the social distancing rules in place and follow instructions from staff and on the signage throughout the building.

To further protect the safety of our customers and staff, we have now introduced the additional precaution of temperature checks for all staff and visitors to our dealerships.

All customers will have their temperature checked using a non-contact thermometer, and anyone recording a temperature of 38 degrees celsius or above will, unfortunately, be required to reschedule their appointment and return at a later date.

IMPORTANT NOTICE:

All customers will be required to check-in to NHS Track & Trace, by scanning the QR code

We hope all customers will understand the need to prioritise safety and wellbeing at this present time

Frequently Asked Questions

How do I book a service appointment?

If you would like to speak to us about booking your vehicle in for repair, service or MOT, please call the relevant branch directly (click here to view all our locations).

Alternatively, you can book online or via our Live Chat (click here)

Should I book an appointment for a vehicle purchase?

We will need to manage the number of customers in the showroom at any one time, so appointments will be limited. As we are currently experiencing very high customer demand, we would strongly advise making a booking as soon as possible.

Have your opening hours changed?

No, we are now open with regular hours, please click here to see your local branch’s opening hours.

How do I get Toyota Roadside Assistance?

If you are a Toyota Roadside Assistance member, please call 0800 246 824 or 01737 500 021 for assistance.

Toyota Roadside Assistance continues to be available for new members and for existing customers to renew their policies from just £7 per month. To renew your vehicle’s cover please click here or contact the membership team on 0344 701 6201.

I have another question, how can I contact you?

If you have any questions at all, please contact our Customer Care team at cc@steveneagell.co.uk and we will be happy to help.